Official business hours are from 9am-5pm EST Monday through Friday.
ExecuDesk is closed on all United States public national holidays and weekends.
We will provide a list offering of the clients choice based on the package that is purchased. We will attempt to provide advice on how to make your campaign a success based on past experience. But ultimately, the success of your campaign will depend upon the market area you choose and the sample size of your list.
We will skip trace each prospect on your list. In the event that we can not find a prospect, we suggest that you use other means of contacting them; such as direct mail.
On average we make approximately 3 phone calls per prospect. This includes returning missed calls and voicemails made to your Vumber account. We do not guarantee that 3 phone calls will be made to each lead. Only that we will make multiple attempts to reach each prospect. Please discuss with your consultant what factors may determine exactly how many calls may be made to a prospect. Call logs can be downloaded directly from your Vumber account.
Although we can not predict what your ROI will be, we will use our specialized training and experience to provide sound advice to help increase the likelihood of a successful campaign. Your success is our main priority!
All package payments will incur a processing fee of $30 per payment. All packages require a 2 campaign minimum, and you must agree to have your payment automatically debited from the account on file. Payment can be made with any major credit or debit card, or with financing through Blispay. Additional information regarding Blispay financing can be found by clicking here. Financing is subject to credit approval.
Should your automatic payment fail at any time, we reserve the right to demand payment of your balance in full before continuing to process your order. We also reserve the right to cease delivering leads and/or cancel your order should a payment fail. If a recurring payment fails, and your payment information is not updated before 11:59 pm EST on the payment due date, you will incur a $25 late fee. Any accounts that go delinquent for 30 days will be forwarded to collections and reported to the credit bureaus.
There will be no refunds for orders that have already been started. We will make all attempts to correct any problems should they occur. Once a lead generation order is placed, full payment of both packages under the 2 campaign minimum is mandatory. Any accounts that go delinquent for 30 days will be forwarded to collections.
DO NOT CALL REGISTRY & THIRD-PARTY CALLING SERVICES
In order for us to make phone calls on your behalf, you must have an active subscription with the third-party calling service Vumber. We will screen all prospect phone numbers against the Do Not Call Registry to ensure that we are abiding by all telemarketing rules and regulations. But, we cannot guarantee that prospects will not report your phone number to the Do Not Call Registry for unwanted marketing calls. ExecuDesk will not be responsible for any fees incurred for the purchase of new subscriptions in the case that your third-party calling services are banned or restricted due to unwanted marketing calls.
We do not keep separate logs of calls being made outside of the logs that Vumber keeps. If you would like to view call logs, voicemails, or missed calls, please review your Vumber account. All call records from your Vumber account can be downloaded via CSV directly from your account.
For all packages you must agree to a 2 campaign minimum. This means that you must purchase a minimum of one lead generation package in each 30 day period. If you decide to cancel at any time, the full payment for 2 campaigns is still owed. If your recurring payment fails at any time, we reserve the right to cease delivering leads and demand payment in full. Orders can take anywhere from 2 to 5 business days before entering the pre-screening phase.
ERRORS WITH ORDER PLACEMENT
ExecuDesk will not be held responsible for any order errors resulting from information that the client has provided on the official order form. All clients must agree to our terms and conditions before any orders can be placed.
Per our agreement with our data provider, all lists come with a multiple use license for 1 full year. Use of leads on any list beyond this point can result in civil prosecution.
Skip tracing results are not guaranteed to be 100% accurate. Accuracy can depend on the information made available in the government and credit databases that we use to source property owner information. It is possible that we may not be able to locate the telephone numbers of all property owners. In this case, we recommend utilizing other channels, like direct mail to contact homeowners. In addition, in order to comply with all DNC rules and regulations, we will not call any property owners that appear on the DNC registry.
Due to the variable nature of the real estate climate in different locations across the nation, ExecuDesk cannot guarantee that the zip codes chosen by the client will yield motivated sellers. Although most lead orders do return numerous sellers who are motivated to sell, please be advised that this is not an aspect of the lead generation process that is under our control. We do not guarantee that you will get any deals or motivated sellers out of any lead generation order. Use this service at your own discretion.
Results may vary but average deals from leads are a fraction of total leads purchased and may be dependent on individual investor experience. We recommend a minimum purchase of 1000 leads per month for best results. We do not guarantee any specific results from the utilization of our services. Terms and conditions are subject to change without notice.
ExecuDesk is not responsible for any activities legal or illegal that may occur between the client and homeowners, real estate agents or any other party involved in a real estate transaction resulting from leads or services that ExecuDesk employees, contractors, or affiliates have provided.
All skip tracing subscriptions will require you to agree to a monthly recurring payment until you cancel your subscription.
Cancel anytime by clicking here to go to the client portal.
ADDITIONAL SKIP TRACES
Any skip traces over your monthly plan will be automatically billed at $5 per skip trace.
CONTACT DETAIL VERIFICATION
We will not verify any phone numbers or mailing addresses. It is the customers job to call and confirm the accuracy of telephone numbers provided.
INFORMATION WE CAN FIND FOR A SUBJECT
At this time we only find telephone numbers and the subjects most recent address.
Turn around time is 24 hours or less.
REQUIRED INFORMATION FOR SKIP TRACE
Submit your skip trace order with first and last name of owner and last known mailing address.
EXCLUSIONS & PROHIBITIONS
We will not skip trace, celebrities, politicians, public figures, or any other high net worth individuals.
SUBJECT NOT FOUND
In the event that your subject can not be found, or is deceased, we will provide you with the information of at least 2 known relatives or associates.
There will be no refunds or prorating on any skip-trace subscriptions.
DEFINITION OF A SKIP TRACE
One skip trace equals one name and address combination.
This is a legally binding agreement, and by purchasing any services that we offer, you acknowledge that you fully understand and agree to be bound by our terms of service.